Privacy Policy
Last Updated: September 21, 2025
this Privacy Policy will help you better understand how we collect, use, and share your personal information
This Privacy Policy explains how Serenity Work (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.serenitywork.com.au (the “Site”) or otherwise interact with us (collectively, the “Services”).
By using the Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. Updates will be posted on this page with the “Last Updated” date revised accordingly.
2. Information We Collect
A. Information You Provide Directly
Account Information: Name, email address, password, and preferences.
Order Information: Name, billing/shipping address, payment details (processed securely), email, and phone number.
Communications: Content of emails, chats, calls, or social media messages.
Reviews/Testimonials: Submitted content, name, and details you provide.
Marketing Preferences: Your choices regarding promotional communications.
B. Information Collected Automatically
Device Information: IP address, browser type, operating system, device identifiers, and mobile network details.
Usage Information: Pages viewed, links clicked, time spent, and referring websites.
Cookies & Tracking Technologies: Used to remember preferences, analyze usage, and deliver targeted advertising. You may control these through browser settings.
C. Information from Third Parties
Payment Processors (e.g., Stripe, PayPal): Payment confirmation only (no full card storage).
Shipping & Fulfillment Partners (3PLs): Delivery and order status updates.
Marketing & Advertising Partners: Data to support campaigns.
Analytics Providers: Aggregated, anonymized insights into user behavior.
provide order updates.
3. How We Use Your Information
We use your personal information to:
Process orders, manage accounts, and deliver services.
Send promotional offers, updates, and personalized advertising (opt-out available).
Analyze site usage and improve performance.
Prevent fraud, secure accounts, and ensure safety.
Comply with legal obligations.
Respond to inquiries and provide order updates.
4. How We Share Your Information
Your information may be disclosed to:
Service Providers: For payment, shipping, analytics, marketing, and customer support.
Business Transfers: If we merge, sell, or transfer assets.
Legal Obligations: If required by law or to protect rights, property, or safety.
With Consent: When you explicitly agree to share data.
5. Your Rights & Choices
Depending on your location, you may have rights to:
Access the personal data we hold.
Correct inaccurate information.
Delete your data (with legal exceptions).
Restrict or Object to certain processing.
Data Portability: Receive data in a structured format.
Withdraw Consent at any time.
To exercise these rights, contact us (details below).
6. Data Security
We use reasonable security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute protection.
7. International Data Transfers
Your data may be processed in countries such as Australia and the United States, which may have different data protection laws than your home country. By using our Services, you consent to these transfers.
8. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect their personal data. If such data is discovered, we will delete it.
9. Contact Us
For questions about this Privacy Policy, contact us:
Serenity Work
📧 Email: support@serenitywork.com.au