Frequently Asked Questions
Welcome to our FAQ section! Here you’ll find answers to common questions about our innovative workspace solutions, including our ergonomic massage chairs and silent pods. If you can’t find what you’re looking for, please don’t hesitate to contact our customer support team.
What is Serenity Work's vision?
At Serenity Work, our vision is to empower the modern professional to achieve peak performance through innovative workspace solutions that seamlessly blend comfort, focus, and well-being. We believe that the future of work requires environments that adapt to human needs, not the other way around.
What kind of products does Serenity Work offer?
Serenity Work offers a curated collection of premium workspace solutions designed to enhance your comfort, focus, and overall well-being. Our flagship products include ergonomic office massage chairs and state-of-the-art silent pods, both crafted to transform your work environment.
Where can I experience your products?
We primarily operate online, but we are exploring partnerships and showroom opportunities. Please check our website for updates on virtual tours, pop-up events, or partner locations where you can experience our products firsthand.
Do you offer corporate solutions or bulk discounts?
Yes, we do! We understand the importance of employee well-being and productivity for businesses. Please visit our dedicated Corporate Solutions page or contact our sales team directly to discuss special pricing, customisation options, and tailored solutions for your organisation.
What makes the Serenity Work massage chair different from other office chairs?
Our ergonomic office massage chair combines the benefits of a high-quality ergonomic office chair with professional-grade massage technology. It features deep- tissue massage rollers, a concealed control panel for personalised settings, vibrating seat massage, zero-gravity recline, and a long-lasting lithium-ion battery for cordless operation. It’s designed to provide both comfort and therapeutic benefits throughout your workday.
What type of massage does the chair provide?
The chair offers deep-tissue massage rollers that mimic the hands of a professional masseuse, targeting your neck, back, shoulders, and waist. It also includes a vibrating seat massage to re-energise your legs and improve circulation.
Is the massage intensity adjustable?
Yes, the concealed control panel allows you to personalise your massage experience, including adjusting the intensity and targeting specific areas for optimal relief.
How long does the battery last on a single charge?
The massage chair is equipped with a lithium-ion battery that provides approximately three hours of massage time on a single charge, offering pure, unrestricted relaxation without cords.
What is the Zero Gravity Recline feature?
The Zero Gravity Recline allows you to lean back up to 130 degrees, distributing your body weight evenly and reducing pressure on your spine. This position enhances the massage experience and promotes deep relaxation, making you feel weightless.
What is the warranty on the massage chair?
Our massage chairs come with a 12-month warranty covering manufacturing defects. Extended warranty options may also be available.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website’s tracking page or the carrier’s website to monitor your delivery status.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through our partners. For corporate orders, we can also arrange for bank transfers or purchase orders.
How can I contact customer support?
You can reach our customer support team via email at
support@serenitywork.com.au, through the live chat feature on our website